Delivery of goods policy

We aim to deliver all orders to Irish addresses within 3/7 working days from receipt of order, however, certain products may be on an extended delivery period. We will allways advise you of this and await your acceptance before proceeding with your order. we will use all reasonable endeavours to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within the stated delivery period please contact us immediately by e-mail or telephone.

On receipt of the goods please inspect carefully for damage and advise the carrier's driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as "unexamined". Should you sign the note as "received in good condition", you may be liable for any damages.

Any damages should be via e-mail to us within 24 hours of receipt to avoid additional charges.

Standard IRL delivery charges are identified by product. Please call (irl only) 021 4884626 from abroad 00353 214884626 for emergencey delivery prices.

Deliveries to Northern Ireland may attract an additional delivery charge, but we will allways sseek your approval on this before processing your order. Deliveries outside Ireland will be suject to addional charges, which we will confirm before processing your order. There may also be delays whilst we arrange suitable shipment. Customers shoule note that thay will be responsible for all import duties and taxes.

Refunds Policy

If you send your item back to us, we will process the returned item, then notify you via e-mail of your refund. you can expect a refund in the same of payment originally used for the purches within three weeks of our reciving your return.

HOW REFUNDS ARE CALCULATED

Items returned because thay are demaged, defective or incorrect.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we will reimburse your costs in returning it to us.

Items returned within the seven-day cooling-off period

By law, customers located in the European union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchas within the seven working day cooling off period and there has been no error on our part, we will refund the cost of the item and the cost of sending to you as follows:

a) where you are returning an item that was part of a larger order, we will refund the pre-item charge for deliverythat you incurred;

b) where you are returning an entire order, we will refund applicable pre item delivery and the pre-delivery charge that you incurred;

Items returned under the 30-day returns guarantee.

Where you are withdrawing from the purchase between 7 and 30 days after delivery and there has beenno error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Free Gift

Only one free gift per order, these are only available on products with free gift offers

Privacy Policy

MPS Water trading as Murphy Pump Services Limited is committed to protecting your privacy on-line. We will treat any personal information (which means data from which you can be identified, including your name, address, email address and the like) that you provide to us, or that we obtain from you, in accordance with the provions of the Data Protection Act of 1998. This Privacy Policy sets out the way we deal with personal information. Your personal information will be held by MPS Water. Any information obtained via this web site will be held by:

MPS Water, Whitechurch, Co.Cork, Ireland.

We will not provide it to any third parties without your permission unless we are required , by law, to do so.

What personal information do we obtain and how do we obtain it.

When you request a particular service or offering, we ask you to provide the personal information thay we require in order to provide the service or offering to you in accordance with our usual operating procedures and quality standards.

MPS Water dose not use 'cookies' or any other forms of information software, to odtain information from visitors to our sites.

What use do we make of personal information.

We do not sell, trade or rent your information to other parties. Your personal will be used only for the purposes of communicating with you in relation to our products or services, or for system administration of the web server.

How do we protect you personal information.

We use all reasonable endeavours to protect personal information from loss,misuse or alteration, we have appropriate security measures in place to assist us to do so. Only authorised employees, who are under apporpriate confidentiality obligations, will have access to your personal information. However, (where applicable) you will be responsible for, and must take all due care to protect, any user ID or password that we have provided or may, in the future, provide for your use on our web site.

How can you amend your personal information, or ask us to remove it?

This can be done at any time by e-mailing us at info@mpswater.ie or by writing to:

MPS Water, Whitechurch, Co.Cork, Ireland.

Terms and conditions

Unauthorised use of Credit Cards

We have a strict policy of investigating all attempts of ordering from our web site by unauthorised persons using stolen credit card numbers. All suspicious orders will be investigated by sophisticated means and if necessary the information will be passed to the relevant government agencies in both this country and the countries involved. We reserve the righ to validate all orders and restrict shipping as and when we choose.

Payment options.

Credit/Debit cars via Secure Server

Currency.

All prices are desplayed in EURO (€)

All items sold are subject to availability.

All offers are subject to stock availability. We will of course notify you immediately if we have run out of any goods you have ordered. we do operate a 'back-order' system and should a part be out of stock, we will advise you with an expected delivery date. Back-orders will automatically be despatched as soon as fresh stocks are available. please advise us if this will no be sayisfactory. Product availability is subject to cnange without notice.

Orders.

We will only process orders where full authorisation of payment has been obtained. We reserve the right to refuse or restrict any purcrhase.

Guarantees.

MPS Water strives to provide 100% customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 30 days of delivery. See refund policy for further information.

Warranty.

All machanical parts sold by MPS Water are covered by a full 12 month warranty from the date of despatch. This warranty is limited to the value of the part, and dose not include fitting costs or failer of related components. In the event of a complaint, please contact us as soon as possible so that we can remedy the situation speedily.

Descriptions.

All product descriptions are given in good faith, the pictures may vary but the product discription will be the same

Damaged Goods.

All goode are carefully packaged before despatch. However, accidents do happen. If your order is damaged on delivery, please contact us immediately. Any claim for goods damaged in transit MUST be made within 48 hours of delivery. Please keep all packaging for inspection at the delivery address.

Return procedures for faulty goods.

In the highly unlikely event of been sent faulty goods please return the goods with a description of the fault to;

MPS Water, Whitechurch, CO.Cork Ireland.

Where goods have been returned faulty within 14 days after purchase we will provide a full refund including the cost of carriage.

Refunds : See refund Policy.

Application of VAT.

All prices showe are exclusive of VAT (Value Added Tax) Unless otherwise stated. orders sent to counties outside the EU are VAT free. Please note on International shippments that the recipient is responsible for any local import duties and taxes that may be charged.

Order Chasing Enquiries.

E-mail info@mpswater.ie or telephone sales on 00353 214884626 Mon-Fri 9am-6pm

Suggestions and Feedback.

We value your opinions of our website and would be glad to receive feedback from you whenever possible. Please e-mail us at info@mpswater.ie

Complaints.

Should you have any complaints please e-mail us at info@mpswater.ie or telephone us on 00353 214884626 We will handle any complaint in a fair, confidential and effective manner within 5 working days. We will keep you informed about the progress and timescale to resolve any dispute. As mentioned we would appreciate our customers toughts and opinions of our website and customer service so we can improve any aspects of our companyfor the benefit of our customers.

Applicable Law.

The terms and conditions, your order and payment and the delivery of goods and services you order, from the basis of a contract under the law of Ireland between you the customer and MPS Water. Your statutory rights under the law of Ireland are not affecter by these terms and conditions.

Murphy Pump Services Limited,

T/A MPS Water,

Whitechurch,

Co.Cork,

Ireland.

Phone 00353 214884626

Fax 0035321 4884932

e-mail info@mpswater.ie